Water & Sewer

Welcome to the Greene County Water & Sewer Department.  The Greene County Water & Sewer Department is responsible for ensuring the supply of safe drinking water and the treatment of wastewater for citizens who have one or both of these services, including regulatory compliance with all state and federal regulations.

BILLING - FEBRUARY 6, 2024
The link below has information on the bills dated 1/19/24 for the late November to mid-December read period and reading bills in general.

Bill dated 1/19/24

BILLING – FEBRUARY 5, 2023

We have now sent bills out for the November/December period.  These bills were posted in our billing system on January 19.  Some items of note on this billing:

  • These bills cover a read period averaging 43 days. As such, we’ve continued to use our lowest rate tier on amounts over 2,000 gallons as we did for the October bills.
  • We have set a due date for these of February 28th since the October bills were due on February 2nd and we did not want to make due dates so close together.
  • Some customers may notice that the total due on these bills is high when prior balances due are factored in. This is for two reasons:
    • This bill may still reflect unpaid balances from the October bills. The October bills reflected adjustments from the account statements for the June to September period.
    • This bill will not reflect amounts that customers have paid against their balance after January 19. Since our bills were finalized at that time, any amounts paid afterward will not show on these bills but will be shown in our accounting system.  Customers who want to know their balances may contact our office by phone at (434) 985-1348 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it..
  • Some customers will have a previous balance that looks different from the amount shown on the October bill they received (in some cases, very different).  These customer received manually generated bills that were adjusted after bill processing was done.  For accounting reasons in our billing system, we had to show the original previous balance that was on the October bills that were not mailed.  The changes to these bills are reflected under the adjustments line on these new bills.

We also wanted to take this opportunity to explain how to read your bill as well as some particular items regarding a percentage of our customers:

LINK FOR BILLING EXAMPLES

Going forward, we have one more bill that will have a longer average read period (~44 days).  After this, we will be on a 30 day read cycle.  Below is our plan for reading and billing:

Billing period

Average days

Bill date

Due date

Nov-Dec 2023

43

1/19/2024

2/28/2024

Dec 23 - Jan 24

44

2/15/2024

3/15/2024

February

31

3/19/2024

4/15/2024

March

31

4/18/2024

5/13/2024

April

29

5/17/2024

6/11/2024

May

31

6/17/2024

7/12/2024

June

31

7/18/2024

8/12/2024

July

29

8/16/2024

9/10/2024

August

31

9/16/2024

10/11/2024

September

31

10/17/2024

11/11/2024

October

29

11/15/2024

12/10/2024

November

31

12/16/2024

1/10/2025

December

31

1/16/2025

2/10/2025

WHAT'S NEW

 

BILLING – DECEMBER 22, 2023

We apologize for the confusion and problems seen on the billing and have been working to revise the bills issued in September. Since taking over from RSA, we have encountered some significant and unexpected challenges. The uncertainty around the timing of the transition was among other contributing factors in errant charges. To begin with, we were not able to obtain any customer data until transition, which meant we were unable to upload data, configure the billing system, or test in advance. Additionally, without a fixed transition date, only staff with skillset in making repairs to the system infrastructure were hired. Very quickly after assuming control of our system, we started a recruitment to hire meter readers, trained staff to use the new meter reading software, and located all meters we believe to be on our system.

In order to correct the problems and gain trust, we have enlisted the aid of a consultant to assist us in analyzing our meter read data to produce accurate information. In addition, we were successful in obtaining nine months of historical data on accounts from RSA that greatly aided our consultants in this effort.

The result of this effort is two-fold.

First, an Account Statement is being issued to all residential customers showing usage from the period from the June reading (RSA’s final read) to the September reading (by the County). This statement contains a revised balance for each customer on what they have paid us to date versus what they owe. The amount owed has been recalculated to factor in credit for one month’s minimum charge and also uses the lowest usage tier charge irrespective of amount of water/sewer used.

Second, a bill is being issued for the period from the September reading to the October reading.  This bill will include any credits/debits shown on the Account Statement.  Given the extended period of time this bill covered, we are forgoing our normal 25-day period for requiring payment and extending the due date to February 2, 2024.  Further, those customers who believe that they will have issues with paying the balance shown may contact us to make arrangements for a payment plan.

These Account Statements and bills were mailed earlier this week and should arrive shortly, except for some customers whose accounts required further review, which is discussed next.

For some customers (about 5% of you), to ensure maximum accuracy, an additional review was conducted on your account by our consultant. The statements and bills for these customers are being mailed together and will be sent out next week.

To answer some anticipated questions:

  • How will you calculate my adjustment through September 2023?
    All accounts will be charged the minimum usage fee for each month of activity for each of the account's respective service types ($44.50 for Water & $28.50 for Sewer).

    For accounts established before 6/23/2023, usage will be calculated using the June Meter Read (performed by RSA) and the September Meter Read (performed by Greene County). Any usage below 4,000 gallons will be included with the minimum fees charged. Any usage above 4,000 gallons will be billed at the County's lowest tier of rates ($7.55 per kGal for Water, and $10.35 per kGal for Sewer).  Additionally, to demonstrate the County's appreciation for your patience during this transition period, each account will receive one minimum usage fee credit for each of the account's respective service types ($44.50 for Water & $28.50 for Sewer).

    For accounts established between 6/23/2023 and 9/15/23, usage will be calculated using the first Meter Read when the account was established and the September Meter Read (performed by Greene County). Again, any usage below 4,000 gallons will be included with the minimum fees charged. Any usage above 4,000 gallons will be billed at the County's lowest tier of rates ($7.55 per kGal for Water, and $10.35 per kGal for Sewer).  Also, these customers will also receive one receive one minimum usage fee credit for each of the account's respective service types ($44.50 for Water & $28.50 for Sewer).

    For accounts established after 9/15/23, these customers will receive one receive one minimum usage fee credit for each of the account's respective service types ($44.50 for Water & $28.50 for Sewer).

  • How will you calculate my bill through October 2023?
    Thanks to a resolution from the Board of Supervisors, for this transition period through October we will use the actual meter reads for each billing cycle when available to obtain your usage. Then you will be billed based on the minimum of $44.50 for the first 2,000 gallons used in that cycle, plus $7.55 for each 1,000 gallons after that. Example: If your usage is 5,500 gallons, you would be billed:

    The example above is for water only.  Sewer charges would be $28.50 minimum and a tier of $10.35 per 1,000 gallons after 2000 gallons.

  • What should I expect going forward?
    Our biggest challenge is that over 2,000 of our customers have manual read meters which takes a minimum of three weeks each month (more if there are holidays or severe weather).  We are looking at ways to mitigate this issue and reduce the reading time.

    Our plan is for you to receive your bill for the period from the October reads to the November/December reads (currently in progress) in late January.  After this, we hope to be back on a 30 day billing cycle.  At that time, we should be able to determine a set bill and due date for you so you know how to plan.

    We will continue to utilize our outside consultants to analyze our readings and assist us in working with our billing system vendor to identify billing problems and correct them before they go out.

 

 

 

Contact the Water & Sewer Department

 

Mailing Address

P.O .Box 900
Stanardsville, VA 22973

 

By Email

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

By Phone

434-985-1348

County of Greene

Greene County VirginiaGreene County is a county in central Virginia in the eastern United States. Greene County was established in 1838. Its county seat is Stanardsville.

Learn more about Greene County.

Contact

  This email address is being protected from spambots. You need JavaScript enabled to view it.

  434-985-5201

  Fax: 434-985-3705

  40 Celt Road, Stanardsville, VA 22973


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