Greene County is aware there are significant issues impacting some of the latest bills customers received from Greene County Water & Sewer Department. The County Administration is working with the department to add resources to review all the bills and make corrections. Customers can disregard their bills at this time. For those who wish to pay their September bills, the money will remain as a credit on their accounts until a reissued bill can be distributed.
“This is a new department that is still in a period of transition from the former water authority. During the startup of the new department, we’ve experienced several expected and unexpected challenges, including hiring and training new staff, bringing new software online, making necessary repairs, and documenting meter locations. We appreciate everyone’s patience with the process,” said County Administrator Cathy Schafrik.